Transparency
This policy explains how we handle the personal data of people who visit our website or contact us.
Last updated: August 2026
The controller of personal data processed on this website is Hotel e Pousada Santos LTDA ME, CNPJ 10.543.970/0002-78, located at Rua Aderbal Ramos da Silva, 35 — Centro, Praia da Pinheira, Palhoça – SC, Brazil.
We automatically collect browsing data (pages visited, time on site, device type, browser and traffic source) through cookies and analytics tools. When you contact us by WhatsApp, phone or social media, we process the data you provide, such as your name, phone number and details about the stay you are planning.
We use the data to answer your requests and handle bookings, to understand how the site is used and improve the browsing experience, and to comply with legal and regulatory obligations applicable to hospitality businesses.
Processing is based on the data subject's consent, on the performance of a contract or pre-booking procedures, on compliance with legal obligations and on our legitimate interest in improving our services, under Brazilian Law 13.709/2018 (LGPD).
This site uses Google Tag Manager and Google Analytics to measure audience, plus Vercel performance analytics and embedded Google Maps. These tools may store cookies in your browser. You can block or delete cookies in your browser settings, bearing in mind that this may affect how parts of the site work.
We do not sell personal data. We share information only with providers necessary to run the site and bookings, such as Google (analytics and maps), Vercel (hosting), Sanity (content management) and the online booking system used by the guesthouse, always limited to the purposes described in this policy.
We keep data for as long as necessary for the purposes described or for the periods required by law. Browsing data is retained according to the configuration of our analytics tools.
You may at any time request confirmation of processing, access, correction, anonymisation, portability or deletion of your data, as well as withdraw consent. To exercise these rights, contact us through the channels below.
We adopt reasonable technical and administrative measures to protect personal data against unauthorised access, loss or destruction.
Questions about this policy or about how your data is processed can be sent via WhatsApp at +55 48 98804-0523 or through the other channels listed on our contact page.
This policy may be updated to reflect legal or operational changes. The date of the latest update is shown at the top of this page.
